Job Duties and Expectations:
Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail.
Utilizes computer/on-line guidelines in responding to customer inquiries.
Informs customers about services available and assesses customer needs.Handles customer problems related to product function or the replacement of defective parts.
Completes, processes, and maintains applicable paperwork and records.
Gathers information, researches/resolves inquiries and logs customer calls.
Strives to resolve customer issues on the first call without having to transfer callers.
Follows escalation procedures as needed.
Job Types: Full-time, Permanent
Salary: Php16,000.00 per month
Plus: Night Differential + OTP Pay + Performance Incentive (Depends on the account)
Benefits/Supplemental pay types:
- Health/Life and Accident insurance
- Opportunities for promotion
- Paid training
- 13th month pay
- Overtime pay
- Performance bonus
- HMO Card plus 2 dependents after regularization
- Salary Increase after 6 months or regularization
- Yearly Increase depends on performance or scorecard (Terms and conditions apply*)
Schedule:
- 8 hour shift
Education:
- Senior High School (Preferred)
- At least High school graduate (Old Curriculum)
Job Type: Full-time
Salary: Up to Php16,000.00 per month
Application Question(s):
- Are you willing to start as soon as possible?
- For the training, are you okay going onsite?
- How long is your travel time? going to Marque Mall Angeles City?
- Where are you located?
Education:
- Senior High School (Required)
Language:
- English (Preferred)
